This Privacy Policy explains how 55com collects, uses, stores, and protects your personal data when you use the 55com platform — including your account information, PKR payment details, gameplay data, and communications with our support team. Your privacy is a core commitment, not an obligation.
Six principles that underpin how 55com handles your data. Full legal details follow in the policy sections below.
All data transmitted between your device and the 55com platform — including login credentials, account details, and PKR payment information — is encrypted using 256-bit SSL/TLS protocols as standard.
55com does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used exclusively to operate and improve the 55com platform and to comply with licensing obligations.
You have the right to access the personal data 55com holds about you, to request corrections to inaccurate data, and to request deletion of your data subject to applicable legal retention obligations.
Personal data held by 55com is stored on secured servers with access controls, encryption at rest, and regular security audits. Data is retained only for as long as necessary to fulfil the purposes described in this policy.
Marketing communications from 55com — including promotional emails and SMS notifications about bonuses, cricket betting offers, and PSL promotions — can be opted out of at any time via your account settings or by contacting support.
55com processes data in accordance with its international gaming licence obligations, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements. These legal obligations may require 55com to share data with regulatory and law enforcement bodies when required by law.
Please Read Carefully: This Privacy Policy applies to all personal data collected and processed by 55com in connection with your use of the 55com platform available at 55com.vip. By registering an account or using any part of the 55com platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the practices described herein, please discontinue use of the platform and contact us to close your account.
This Privacy Policy ("Policy") describes the practices of 55com ("we," "us," "our," "the Platform") with respect to the collection, use, storage, disclosure, and protection of personal data relating to users ("you," "your," "the Player") of the 55com online casino and sports betting platform accessible at 55com.vip.
This Policy applies to all interactions with 55com, including: registration and account management; deposits and withdrawals processed in Pakistani Rupees (PKR) via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank; participation in casino games, live dealer tables, and sports betting markets including cricket and PSL; communications with the 55com support team; and visits to the 55com website without a registered account.
This Policy should be read alongside the 55com Terms & Conditions, which are available at 55com.vip/terms-conditions. Terms defined in the Terms & Conditions carry the same meaning in this Policy unless otherwise stated.
For the purposes of applicable data protection legislation, 55com is the data controller responsible for the personal data of registered players and website visitors. As data controller, 55com determines the purposes and means of processing your personal data.
Where 55com engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and game software providers — those providers act as data processors under instructions from 55com and are subject to contractual data processing obligations consistent with this Policy.
If you have any queries about how your personal data is handled or wish to exercise any of the rights described in this Policy, please contact the 55com Data Privacy team via the contact details provided in Section 15.
55com collects personal data across several categories depending on how you interact with the platform:
When you create a 55com account, we collect: your full legal name, date of birth, Pakistani mobile number and/or email address, and a chosen username. This data is required to create and verify your account.
To comply with our licensing obligations, we may require government-issued identity documents (such as a Pakistan National Identity Card — CNIC), proof of address documentation, and payment method verification documents. This data is processed under our legal obligations as a licensed gaming operator.
We collect details of your deposit and withdrawal transactions including payment method identifiers (e.g. JazzCash mobile number, EasyPaisa wallet reference, bank account details for HBL/UBL/Meezan transfers), transaction amounts in PKR, and timestamps. Full payment card or bank account numbers are not stored on 55com servers — these are processed by our licensed payment service providers.
We record your gameplay activity on 55com including game sessions, wager amounts, bet history (including cricket and PSL betting markets), game outcomes, bonus usage, and account balance history. This data is used for account management, responsible gaming monitoring, and regulatory compliance.
When you access 55com, we automatically collect certain technical data including: IP address, device type and operating system, browser type and version, session duration, pages visited, and referring URL. This data is collected via cookies and similar technologies as described in Section 6.
We retain records of your communications with the 55com support team, including live chat transcripts, email correspondence, and Messenger interactions. These records are used for quality assurance, dispute resolution, and training purposes.
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration & Identity | Account management | Duration of account + 5 years |
| KYC / Verification Documents | Regulatory compliance | 5 years from account closure |
| Financial & Payment Records | Transaction processing, AML | 5 years from transaction date |
| Gaming & Betting Activity | Account management, responsible gaming | Duration of account + 3 years |
| Technical & Device Data | Platform security, analytics | 13 months |
| Support Communications | Dispute resolution, quality assurance | 3 years from last interaction |
55com processes your personal data for the following purposes:
55com processes your personal data on the following legal bases:
55com uses cookies and similar tracking technologies to operate the platform, improve your experience, and analyse how players interact with 55com. The types of cookies used by 55com are as follows:
These cookies are essential for the 55com platform to function correctly. They enable core functionality such as maintaining your logged-in session, remembering your language preferences, and processing secure transactions. These cookies cannot be disabled without impairing platform functionality.
These cookies allow 55com to collect anonymised information about how visitors use the platform — including which pages are most visited, how long sessions last, and what devices are used. This data helps 55com improve platform performance and user experience. You may opt out of analytical cookies via your browser settings.
These cookies remember your preferences and personalisation settings — such as display options, notification preferences, and previously used deposit methods — to provide a more tailored experience when you return to 55com.
Where you have consented, marketing cookies may be used to deliver relevant promotional content and to measure the effectiveness of 55com's marketing activity. You may withdraw consent for marketing cookies at any time via your account settings or browser controls.
Managing Cookies: Most modern browsers allow you to view, manage, and delete cookies via their settings menus. Disabling strictly necessary cookies may affect your ability to use certain features of the 55com platform, including secure login and payment processing.
55com does not sell your personal data. We may share your data with the following categories of third parties under strictly controlled conditions:
To process PKR deposits and withdrawals, 55com shares relevant financial data with our licensed payment partners including JazzCash, EasyPaisa, and banking institutions. These providers receive only the data necessary to process your specific transaction and are bound by their own financial services data protection obligations.
To fulfil our KYC obligations, 55com may share identity document data with licensed third-party identity verification service providers. These providers process your documents solely for the purpose of verifying your identity and age in accordance with our licensing requirements.
Some game providers integrated into the 55com platform may receive limited technical session data necessary to deliver their games. Game providers do not receive your full personal profile or payment details.
55com is required by law and by the conditions of its gaming licence to report certain information to regulatory authorities, including suspicious transaction reports under AML obligations. We will comply with lawful requests from law enforcement agencies and courts, and may disclose personal data where required to do so by applicable law.
In the event of a merger, acquisition, or sale of all or part of the 55com business, personal data may be transferred to the successor entity as part of that transaction. Players will be notified of any material change in data controller as a result of such a transaction.
55com's platform infrastructure and service providers may be located in jurisdictions outside Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that applicable in Pakistan, 55com takes appropriate safeguards to ensure that your data remains protected, including the use of contractual data transfer mechanisms and by engaging only with service providers who maintain adequate data security standards.
By using the 55com platform, you acknowledge that your personal data may be processed outside Pakistan in connection with the services described in this Policy.
55com retains personal data for the periods set out in the table in Section 3, or for such longer period as may be required by applicable law or our gaming licence conditions. The primary retention periods are driven by:
Once the applicable retention period has expired, personal data is securely deleted or anonymised in accordance with 55com's data disposal procedures.
Subject to applicable law, you have the following rights in respect of your personal data held by 55com. Requests can be submitted via live chat or by emailing [email protected]. 55com will respond to verified requests within 30 days.
You have the right to request a copy of the personal data 55com holds about you, including your account profile data, gaming history, KYC records, and communications.
You have the right to request correction of inaccurate or incomplete personal data held by 55com. Some corrections may require identity re-verification.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations under our licensing conditions and AML requirements.
You have the right to request that 55com restricts processing of your data in certain circumstances — for example, where you contest the accuracy of the data or object to processing based on legitimate interests.
Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, machine-readable format.
You may object to processing based on legitimate interests and may withdraw consent for marketing communications or non-essential cookies at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
55com implements technical and organisational security measures appropriate to the risk level of the personal data processed, including:
Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 55com will notify affected players in accordance with applicable legal notification obligations.
The 55com platform is strictly for individuals aged 21 years and above. 55com does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the 55com registration and KYC process.
If 55com becomes aware that personal data has been collected from an individual under the age of 21, the account will be permanently closed, the data will be deleted in accordance with our data disposal procedures, and any balance associated with the account will be handled in accordance with the Terms & Conditions.
If you believe that an individual under the age of 21 has registered a 55com account, please contact our support team immediately at [email protected] so that appropriate action can be taken promptly.
The 55com platform may contain references to third-party services or tools — such as game providers or payment processors — that operate their own platforms under their own privacy policies. 55com is not responsible for the privacy practices of third-party platforms and cannot guarantee the security of data processed by third parties on their own infrastructure.
Where 55com engages third-party data processors, those processors are contractually required to handle your data in a manner consistent with this Policy and with applicable data protection law. However, 55com recommends that you review the privacy policies of any third-party service you interact with directly.
55com reserves the right to amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features of the 55com platform. Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — 55com will provide reasonable advance notice by posting the updated Policy on the platform and, where practicable, notifying registered players by email.
The "Last Updated" date at the top of this Policy indicates when the most recent changes took effect. Your continued use of the 55com platform following the publication of an updated Policy constitutes your acknowledgement of the revised terms. If you do not agree to material changes, you have the right to close your account in accordance with the Terms & Conditions.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 55com has handled your personal data, please contact us through the following channels:
55com will acknowledge all data rights requests within 5 business days and aims to resolve them within 30 days. Where a request is complex or relates to a large volume of data, we may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it.
If you are not satisfied with 55com's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction or to the dispute resolution mechanism available under 55com's gaming licence, details of which are available from the support team.
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